Meet Alison from Clerbrook Golf & RV Resort in Clermont, FL

Profile

  • Name: Alison Schulz
  • In position since: February 2016
  • Title: Resort Manager
  • Work Location: Clerbrook Golf and RV Resort in Clermont, FL
  •  Favorite hobbies or sport(s):  Walking my dogs and horse riding

What’s the most rewarding aspect of being a Park Manager?

Meeting new people and making sure they have the best experience while they are in our park.

How do you help make guests vacations at Clerbrook special?

From the time they check in I believe first impressions are very important and ensure that the staff is prepared and ready to give the best customer experience possible to our guests. This includes accommodating them with their needs or to be ready to give suggestions in regards to entertainment and things to see in the area.

What’s special about Clerbrook?

We are a hidden gem in the middle of Florida with an 18-hole golf course and many other amenities, including a fitness center, shuffleboard court, and even great fishing and hiking sites.

 

 

Can you use 3 words to describe your RV park to someone who is considering visiting Clerbrook?

Accommodating, Friendly & Fun!

What area attractions or entertainment do you recommend guests experience while at Clerbrook?

Lakeridge Winery is an amazing, local vineyard where guests go to tour the vineyards and enjoy the tasting room. During the season they even have festivals!  If a guest enjoys live music, I always send them to the Orange Blossom Opry to enjoy their variety of concerts and jam nights. And of course Walt Disney World is only a short drive away.

What accomplishment at Clerbrook are you most proud of? Why?

I’m most proud of bringing the property back to life by helping our park to be more involved in with the local community. We help with hospice fundraisers and regularly contribute to the local food bank.

What does a typical day at Clerbrook look like?

I love arriving at the property very early every day and the first thing on my agenda is to drive around the community and make contact with all my smiling residents and guest. Afterwards, as my staff comes in, I meet with them and disseminate our goals for the day and work matters that need attending to.  

What’s your favorite funny story to tell from Clerbrook?

When guest come in and ask me where I am from (usually due to my English accent), I tell them “North Carolina!” They usually give me a weird look and then I tell them “England”, we always laugh and it is a fun way to break the ice.

Can you share your favorite memory at Clerbrook?

This past season when all my veteran guests returned at the beginning of November, they all had big smiles on their faces! They were like children, excited to be back in the park.

Can you recall a time when the guests at your property surprised you?

Yes, Miss Glenda (a long-term guest) brought in flowers for me and my team. It was very sweet of her.

Can you tell us about some of the friendships that have developed between guests at Clerbrook?

I have seen many friendships form this past season. Canadians inviting new residents to their dinners; Canadian-American bands always put people together and create friendships that last past their time at the resort.

RV communities look out for each other. Can you share an example of how Clerbrook exemplifies the idea of community?

When someone is ill, the guests all come together and help. We also have people who help out for our homebound residents. If a RV is broken, there are always people in the park to help those who need it.

Why do you think your veteran guests keep coming back to Clerbrook?

Some of our residents have been coming here for over 20 years and they do consider this a second home. They feel there is a sense of community and family within the park.

Do you have any last words or thoughts for your guests?

My door is always open so why don’t you just stop by have chat and stay awhile.

 

Meet Silvia From Orlando RV Resort in Clermont, Florida

Profile

  • Name: Silvia Wingfield
  • In position since: April 2017, since 2009 with Encore RV resorts
  • Title: Resort Manager
  • Work Location: Thousand Trails Orlando
  • Previous parks you’ve worked at: Lake Magic RV Resort & Clerbrook Golf and RV Resort
  •  Favorite hobbies or sport(s): Reading and spending time with my two boys. My favorite sport is basketball. I played back in middle school and my oldest son is on a school team. Go Celtics!!

LM = Lake Magic     TTO =Thousand Trails Orlando

What brought you to TT Orlando?I have recently been promoted to Resort Manager at Thousand Trails Orlando after managing Lake Magic RV Resort since November 2012. What brought me to TTO was the opportunity to continue to grow within this wonderful company that I have been a part of since 2009.

What’s the most rewarding aspect of being a Resort Manager? – The most rewarding aspect of being a manager is the people; the residents and guests that I meet and the relationships that I build with them. Talking to them and getting to know them personally. Hearing their life stories and connecting with them about experiences and family. All of this goes for the staff as well. I spend 8 plus hours of my day working at the property and the friendships and connections make the long days easier.

What’s the most challenging aspect of being a Resort Manager? How do you overcome these challenges? The most challenging aspect is not being able to make everyone happy. I struggle with this because I truly want all of our guest to get what they want but I have learned over the years that making EVERYONE happy is not realistic or possible. I try to overcome this challenge by finding a happy medium from what the guest wants and what I can actually offer. For example: a guest is assigned a site that they do not like due to location but we are in the middle of season and our resort is full and I cannot move them to another site. I will try to make a connection with them in other ways. I will personally invite them to a resident social event and/or offer them a breakfast or lunch voucher. They still might not be happy with the location of their site but they appreciate the personal touch of knowing that I care enough to do a little something special for them, which ultimately makes me feel good.

Can you share something you’ve learned from your guests? – What I have learned from my guests is to enjoy life, to savor every moment because it goes by quickly. I have learned that friendship and being neighborly is valuable. RV’ers are unique because they are always willing to help anyone who needs it.

What’s special about the RV resorts you’ve managed?  Lake Magic is special because of its beauty. The resort is clean and well manicured with tall palms tree throughout the resort that constantly remind you that you’re in sunny Florida. All of our sites have 50 amp service with full hookups and most of our pads are paved. The sites are large with plenty of space in-between from site to site. The location is premier and most importantly the guests are friendly!

Thousand Trails Orlando  is special because it is a property that offers choices for all the different RV lifestyles. The park offers clean, paved sites, as well as a more woody area for the RV’ers that really like to feel like they are “roughing” it. TTO is in a great location that is off the highway but tucked in far enough away from the hustle and bustle to make you feel like you’re truly camping.

Can you use 3 words to describe your RV resort to someone who is considering visiting Orlando? 

  1. Friendly
  2. Filled with Activities (in Season)
  3. Great location

What area attractions or entertainment do you recommend guests experience while at TT Orlando or Lake Magic?

  1. Walt Disney World- It is only 6 miles from LM and 11 from TTO
  2. Southern Hill Farms – during blueberry picking season this is the best place to pick your own blueberries!
  3. Airboat Ride – a fun way to spend the day and tour the Central FL Everglades

What accomplishment are you most proud of? Why?At LM, I am most proud of our Annual Poker Run. I started this my first year as manager at LM and the first year we had maybe 50 participants but this past season we had 176 participants!!! The Poker Run consists of eight stations (1 for each section of the resort). We have eight hosts and the hosts are residents that set up stations with goodies, snacks and drinks for all of the participants to stop at. The participants stop by the stations, mingle, eat, drink and draw a card. At the end the 5 players with the best hand get prizes.

What’s your favorite funny story to tell from Lake Magic?In 2015 at LM, I was trying different new activities during season to keep the residents entertained. (They were all nice enough to try any crazy fun idea came up with). One of the games we tried that season was a play on the “Newlywed Game”. We called it the “Oldie Wed Game”. Three couples took turns answering different questions about their partners and we had a blast. It was fun because of their answers, but also because they were fearless and willing to try whatever out of the box idea I came up with.

Can you share your favorite memory at Lake Magic? – My favorite memory is of one of our end of season going away parties. We put together a Carnival event around our Clubhouse and pool area with carnival games, pool games, raffle prizes and carnival food! We fed the guests corndogs and thought they were going to complain because it was simple food but they loved it!

Can you recall a time when the guests at your property surprised you? (LM) Yes, 2 years ago for my birthday they called me up to the clubhouse and surprised me with a cake and singing. I felt special that they cared enough to take time out of their day to share it with me.

Can you tell us about some of the friendships that have developed between guests at Lake Magic? One of the most meaningful friendships that I have developed is with a resident who now works for me. This person volunteered for many years and finally decided to commit to working for me. They are a great asset to me because they provide insight to what the other guests want and they have become someone I can depend on and trust.

RV communities look out for each other. Can you share an example of how Lake Magic exemplifies the idea of community?There are 5 sister properties (Sherwood Forest, Clerbrook Golf & RV Resort, Winter Garden, Thousand Trails Orlando and Lake Magic) in my area and we all are very close to one another. Anytime that one of us is full and needs to accommodate a guest, we call on each other for availability to help the guest. We also get together for friendly tournaments between properties. This allows our guest to meet each other and visit a sister property.

Have you visited Thousand Trails Orlando RV Resort or Lake Magic RV Resort? Let us know in the comments below!

 

Recreation, Relaxation & So Much More At Orlando RV Resort

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When you’re looking for a place where you can park your RV at any time of year, look no further than Orlando RV Resort in Clermont, FL. Located on 255 acres in the heart of Florida’s orange grove country, nature is just a step away.

Walk to the Lake

Imagine waking up, grabbing your favourite beverage and walking down to Hancock Lake, a 60-acre spring-fed lake with white sandy beaches. Bring a book, your sunscreen or your fishing rod. It’s your time, enjoy it! You can even rent a boat to take out for the day. All this without leaving the RV resort.

Lakes, Lakes and More Lakes!

There’s no shortage of lakes in the area around Orlando RV Resort. A mere 10 minutes up US Hwy. 27 is Lake Louisa State Park. Here you’ll find stunning landscapes, rolling DSC_0102 (1)hills and beautiful lakes, all on 4,500 acres. The largest of the 13 lakes located here is Lake Louisa. Others include Hammond Lake and Dixie Lake. Pack a picnic lunch and spend the day relaxing, canoeing, kayaking and fishing.

Laughter and Entertainment

Twenty minutes north on US Hwy. 27 (just past Lake Louisa State Park) is the Clermont Performing Arts Center. There are several shows throughout the year here, from musicals to comedy. They offer top-notch entertainment from around the world in their Main Stage which seats 1,200 people. The Black Box Theatre, part of the Center, is a cozy, 250-seat venue where you can catch some great comedy acts. It’s a great place to grab a cocktail and get away for an entertaining night out.

Foodie Heaven

There are over 20 great restaurants within a half hour drive of Orlando RV Resort. Most are within 15 minutes. For those times when you don’t want to eat in, head out and explore a variety of ethnic foods from Indian to African to Italian or Chinese. There are some great table service and buffet style American restaurants all within a few minutes of the Orlando RV Resort.

Theme Parks Galore

DSC_0043There are so many theme parks nearby, you may not have time to visit them all. Take your pick from Disney Magic Kingdom, Disney’s Hollywood Studios, the Animal Kingdom Theme Park, Epcot, Sea World, Ripley’s Believe it or Not and Universal. They are all nearby and will provide you with plenty of ways to amuse yourself and your guests.

Get Your Greens

The weather here was made for golfing all year long. There are over 20 courses nearby, both easy 9-hole and more challenging 18-hole courses. Pro shops and golf pros are here to help you perfect your swing and sink that perfect putt.

Golf on courses with rolling hills and lush backdrops. Many courses have their own lakes! These  well-manicured courses were created by renowned designers such as Larry Lord, Greg Norman, Rees Jones, Steve Weisser and Gary Koch, to name just a few.

Park It

Just because there are hundreds of things to do in the area, doesn’t mean you have to get out and do them all. You can have a great time without ever leaving the park. There’s tennis courts, bocce ball, volleyball and a swimming pool here. Putter around playing mini-DSC_0048golf or hop on a bike and explore the trails in and around the park. There’s a full fitness center, and after your work out, spend some time relaxing in the spa.

There are several park activities as well, designed for short term and long terms guests of all ages. There are creative arts and crafts; square, line, round and ballroom dancing; weekly potlucks and dances and live entertainment.

No RV. . . No Problem

There’s lots of room here to park your RV; however, if you’d rather leave the RV at home, there are several other options available. There are large one bedroom models with slides that sleep four and have a side patio. The park model has a queen size bed and sleeps four people, while the Elite park model sleeps six comfortably (4 adults, 2 children). All come complete with linens, towels, dishes and are fully furnished.

However you decide to stay here, you can count on having a great time at Orlando RV Resort.

Leave a comment and let us know if you’re interested in visiting Orlando RV Resort!